5 Ways Yishun Integrated Transport Hub is Senior and Dementia friendly

29 Oct 2019

Yishun Integrated Transport Hub (ITH) opened on 8 September 2019, providing a fully air-conditioned, barrier-free space for commuters transferring between the Yishun MRT Station, the various bus services, the neighbouring Northpoint City shopping centre and North Park Residences condominium.

The air-conditioned Yishun Integrated Transport Hub is a spacious facility for commuters to transfer between the Yishun MRT Station and various bus services.

What are Integrated Transport Hubs (ITH)?

Integrated Transport Hubs combine an air-conditioned bus interchange and a train station with retail shops and residence. Commuters can shop, and run errands in this comfortable space, with buses and trains all within easy reach.

Yishun ITH is the 10th transport hub to be opened, and it is built to make commuting a fuss-free affair for people from all walks of life, especially seniors and people with dementia. Here’s why.

1. Large directional signs

Large directional signage at Yishun Integrated Transport Hub enable seniors to find their way easily

Navigating around is made easier without having to step right up to the signs to find our way. For those new to the transport hub, this can be really helpful in figuring out how to find our way to the trains, buses and shops.

2. Wide spaces to make travelling easier

Large spaces at the Yishun Integrated Transport Hub make moving around easier, especially for wheelchair users

Bus boarding and alighting points are designed to be barrier-free, with graduated (sloped) kerbs and priority queue zones to make getting around easier for wheelchair users. With seats in the queue areas, seniors can also take a break from standing in line for their bus to arrive. A quiet room is also set aside for special-needs commuters who need a quiet and calming space.

3. Trained frontline staff to help those with dementia

The staff at Yishun Integrated Hub are trained to watch out for commuters with special needs

The staff at Yishun Integrated Transport Hub have been trained to identify signs and symptoms of people with dementia, and how to help them. This can provide people with dementia and their caregivers the confidence to stay active and be out and about.

4. Resource centre for dementia

Staff at the counter at Yishun ITH, helping a commuter out

Yishun ITH is the first bus interchange appointed as a resource centre for caregivers of dementia patients. It is also where the public can bring lost persons with dementia. The transport hub staff can help calm these persons down and contact their guardian or caregiver.

5. Heart Zone @ Yishun

Heart Zone @ Yishun is a place where those who need assistance can seek help from helpful fellow commuters

The Yishun Integrated Transport Hub also has the first Heart Zone within a transport hub. Heart Zones are areas provided for commuters who need help to indicate their needs to others. Introduced in 2017, Heart Zone is part of the Caring SG Commuters movements, which aims to foster a caring commuter culture. In particular, Heart Zone @ Yishun encourages commuters to help patients or visitors going to the nearby Khoo Teck Puat Hospital (KTPH) and Yishun Community Hospital.

All it takes is for commuters to walk with these visitors or provide them directions to the shuttle bus pick-up point at Yishun MRT Station. It takes only minutes for regular commuters more familiar with the ITH, but it could offer a whole world of difference to first-time visitors to the place. This helps to create a more pleasant, inclusive, and caring environment for your daily commute.

With integrated transport hubs, seniors and persons with dementia can continue with their daily routines, move around freely, and stay active and age well within the community.